The alert queue and distribution log let you manage alerts that are waiting to be sent and sent.

Alerts are scheduled for distribution in the Alert Queue. A log entry is created once it has been distributed.

Job Queue Entry

A Job Queue Entry is required to process and send out Alerts. This will be automatically created when Apply Defaults is run on Initial Alert setup. 

Review the setup of the Job Queue Entry to adjust recurrence.

View the Alert Queue

The Alert Queue shows which alerts are waiting for distribution.

To access the Alert Queue Entries:

  1. Locate and open the Alert Entries page via search.
  2. Highlight the appropriate Alert Entry.
  3. Select Queue Entries.\
FieldExplanation
Created ByThe user that triggered this alert
Status 
Created Date-TimeThe date-time this alert was triggered
Planned Send Date-TimeThe date-time this alert is scheduled to be distributed
Recipient ScheduledSpecifies if the Planned Send Date-Time was scheduled based on the recipient’s setup
Recipient TypeThe type of recipient that will receive this alert
Recipient No.The recipient that will receive this alert
Recipient EmailThe email of the Recipient that will receive this alert
Email Status 
Alert Status 
Actual Send Date-TimeThe date-time this alert was distributed
Error MessageThe error message if the alert failed to be distributed
No. of Modified FieldsNumber of modified fields that triggered this alert

View the Alert Queue Log Entries

Alert Queue Log Entries provide a history of what alerts were sent and where. To access the Alert Queue Log Entries:

  1. Locate and open the Alert Entries page via search.
  2. Highlight the appropriate Alert Entry.
  3. Select Log Entries.
FieldExplanation
Alert Entry No.The Alert Entry that triggered this alert
RecordThe Record that triggered this alert
Processed ByThe User that processed the alert to be distributed. This is the User that ran the Job Queue for processing Alert Queue Entries
Processed Date-TimeThe date-time this alert was processed for distribution
Alert SentSpecifies if an User Alert was distributed with this alert
Alert User IDThe User that received the User Alert
Email SentSpecifies if an email was distributed with this alert
Sender Email AddressThe sender email on the distributed email
Recipient Email AddressThe recipient of the distributed email
Error MessageThe error message if the alert failed to be distributed

Resending or Reprocessing an alert

If an Alert Queue Entry fails to send the email and/or user alert, you can manually either resend or reprocess the queue entry. These options have slightly different behaviour:

  • Resending will attempt to re-send the alert with the same values (i.e. the alert contents and recipients).
  • Reprocessing will re-evaluate the alert content and recipients and send using new values, which might be different from the previous attempt.

To resend or reprocess an alert:

  1. Locate and open the Alert Entries page via search.
  2. Highlight the appropriate Alert Entry.
  3. Under Process click Queue Entries.
  4. Highlight the appropriate Alert Queue Entry.
  5. Click Resend or Reprocess.